According to your description, the decision you acquired appears being a scam. Telus takes customer protection extremely very seriously, and we want to guarantee you of the following:
You may only modify it. I waited for an hour around the phone to speak to a human. He was beneficial, but had to redirect me to a different individual. I had been then on maintain for another hour. They offered me an even better deal, but it was not what was provided online. Those people deals are For brand new customers. As being a faithful customer I would have to fork out $78 as compared to $60 for your new customer, for your service I preferred.
Feels like another person dropped the ball on your Optik Television box. I might follow up with them to acquire this sorted out.
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The folks doing this are certainly not resellers. They may be scum and con artists. And they must be prosecuted.
On the other hand, the top just occurred. After speaking to Telus organization, I wasn't proud of the strategy offered and requested to become tranferred into the LOYALTY dept. She modified the cost of the information approach but enhanced the price of the mobile phone to get a Web of -$1. WHAT A JOKE!!!
Hi Every person, I really need to Make contact with customer service with regard to modifying a payment arrangement. I wanted to know when there is an email or other approach to Get hold of them because I am Doing work, and many periods I try to get in touch with and don't get to speak to an individual right before I have to hang up.
The TELUS staff acknowledges that our get the job done spans quite a few Territories and Treaty parts and we have been grateful for the standard Knowledge Keepers and Elders who are with us today, those who have long gone in advance of us along Telus internet support with the youth that inspire us.
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Résolu! Nouveau forfait de données Les 6Go de données sur mon nouveau forfait acheté hier a été activé mais je peux pas vérifier combien de Go je consomme parce que quand je me connecte sur mon compte je peux voir que c'est toujours mon ancien forfait qui est actif alors que ça devrai.
What is worse is the destruction of any rely on buyers had with business, as well as greater skepticism. Firms Never assist every time they insist on working with phones as well as the Web to carry out business, and make intensive use of connect with centers.
So inefficient. An electronic mail would receive the information across lots less complicated. The next agent explained sorry and may reverse the last month’s cost and terminate it. The next month A further $7. Sigh. To the telephone yet again over 1-one/two hour. The next agent was defending her employer and implying I was Mistaken. Just demand me the $340 and quit the $7 every month bill and cancel the digital camera, I begged her, and afterwards I finished the decision. She remaining a information saying she can not progress with the cancellation considering that I hung up. At this stage I’m emotion bodily unwell from it. I call once more… 45 minutes. Make sure you, just finish this romantic relationship now. Eventually A further agent confident me It will be cancelled. In full, over eleven several hours on the phone because February making an attempt to cope with the digicam return. It felt like punishment… as though I’m the enemy - soon after shelling out above $40,000 with Telus over the years and never at the time complained. I’m pretty affected individual and well mannered. My request was so simple. The complete factor was made painfully sophisticated and extended for months.
I used to be just planning to leave some feedback (also to vent) so that maybe Telus can make interaction much easier Sooner or later. The whole ordeal was very agonizing - throughout a little digicam I wished to return.
The TELUS workforce acknowledges that our do the job spans lots of Territories and Treaty parts and we're grateful for the normal Expertise Keepers and Elders who are with us now, whoever has gone in advance of us as well as the youth that encourage us.